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JAL Agency Website

Please visit the JAL Agency Website first, before contacting the JAL Agency Support Desk, as you are likely to find answers to most of your queries there.

  • IATA Agencies: click here to register.
  • Click here if already registered.

JAL Agency Support Desk

Call the JAL Reservations Centre (see above), then press 9 once connected. 

E-mail: er.agencydesk@jal.com

Hours: 09:30 -  12:00, 13:00- 17:00 / Mon - Fri (except Christmas Day, New Year's Day and UK public holidays)

 

JAL European Reservations Centre / JAL Mileage Bank*

Tel. 0344-8-569-778 (English) / 0344-8-568-777 (Japanese)

European Contact Centre Hours: 09:30 - 17:00 / Daily

JMB Centre Hours: 09:30 - 17:00 / Daily (except Christmas Day, New Year's Day and UK public holidays)

 

IATA Agency Group Enquiries

E-mail: er.groupdesk@jal.com

Hours: 09:30 - 17:00 / Mon - Fri (except Christmas Day, New Year's Day and UK public holidays)

Please send an e-mail with the following information:

  • Name, type and size of the group. Must be over 9 passengers.
  • Class in which the group wishes to travel
  • Group's itinerary, including routing, flight time, dates etc
  • Provide information on any quotes received from any other airlines
  • Indicate how flexible the group is with travel dates
  • IATA number and PCC code

 

Non-IATA Agency Enquiries

Contact Aviate, JAL's designated flight consolidator.

Tel. 0151 350 1115 (FIT or Seat Only requests)

Tel. 0151 350 1128 (Group requests)

Website: www.aviateworld.com/groups/japan-airlines

Alternatively contact an IATA agency of your choice.

 

JAL Marine Fare Enquiries

Contact International Airline Services (IAS), JAL's marine & offshore distributor.

Email : Marketing@iasglobal.com

Website : iasglobal.com

 

JAL Representative Office in Ireland

Contact Aviareps Ireland Limited

Tel. +353-1-661-0749

E-mail: jal.ie@aviareps.com

* All times shown above are for the UK.

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